Professional Experience
2019 - Present
Manager, Content and Client Relations
Kids Yoga Stories
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Wrote and edited weekly company newsletters.
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Increased customer engagement through social media.
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Monitored online presence of company’s brand to engage users and strengthen customer relationships.
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Developed marketing content such as blogs, promotional materials, and advertisements for social media.
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Analyzed and reported social media and online marketing campaign results.
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Maintained expert-level skills in digital platforms such as Instagram and Facebook.
2015 - 2020
Fiction Line Editor
Red Adept Publishing
Edited, line by line, manuscripts of all genres.
Reviewed each manuscript for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
Coordinated with authors to maintain consistent voice while addressing and rewriting content problems such as unnatural phrasing and confusing narrative.
Determined readiness of manuscripts, made changes, and approved final versions for publication.
Provided concise and constructive editorial feedback to authors.
Trained new editors, all of whom worked remotely.
2005 - 2015
Content Quality Manager
Answers.com
Managed team of seven Quality Editors across different time zones.
Facilitated training of Quality Editors.
Researched, wrote, edited, and improved more than 1.2 million answers, questions, and categories on Answers.com
Edited quizzes and full-length site articles written by community experts for content, grammar, spelling, and punctuation on subdomain of pets, entertainment, travel, women’s health, parenting, and education, to name a few.
Developed Company Style Guide and wrote Help Center Content.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Curated home page content to better promote company brand and breadth of content.
Liaised with Quality Assurance Team and Senior Management to organize and perform quality standard training for new and existing staff.
2000 - 2012
Freelance Writer/Editor
Conducted interviews and extensive research.
Worked with clients on project objectives and deliverables.
Taught “Writing for the Web” seminars.
Wrote, edited, and proofread a wide spectrum of communications and materials including manuscripts, communication plans, feature articles, profiles, newsletters, business recovery plans, marketing materials, website communications, and press releases.
2000 - 2001
Web Documentation Manager
Created intranet site to support product development in the IT department.
Wrote, edited, and coordinated all documentation for product releases.
Worked with product managers and team leaders to create product documentation.
1998 - 2000
Corporate Web Copywriter
U.S. Central Credit Union
Wrote and edited copy for all electronic communications produced by the company, including intranet and extranet sites, weekly newsletters, electronic technical bulletins, and copy for corporate subsidiary websites.
Wrote and edited copy for marketing and PR departments, including press releases, product manuals, company styles and standards manual, operational letters, and various marketing resources.